Frequently Asked Questions
Business Policy
Can we cancel the order?
We operate under a strict No Cancellation Policy once the order has been placed and processed.
Can I refund my items?
We do not offer refunds for any reason other than if the product received is damaged or defective. Please refer to our Damaged or Defective Products section for details on refund eligibility and procedures.
Can my items be retuned?
We do not accept returns unless the items are received in a damaged or defective condition.
What are the shipping methods?
We will be using either LineClear or JNT Express as our shipping method.
How long does it take to ship my items?
It take 7 working days for West Malaysia and 15 working days for East Malaysia
How much are the shipping fees?
RM8 for West Malaysia and RM20 for East Malaysia.
Privacy Policy
What data do you collect from customers?
We collect only Name, Mobile Number and Address for shipping purpose.
Why do we collect data?
To process and fulfill orders and communicate with customers regarding their orders or inquiries.
How long do we store your data?
We store personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
Can I delete my data?
If you wish to delete, disclose, update, or inquire about the personal data we store, please contact us through email admin@snacksbar.com.my.
Who will have the data access?
We do not share personal data with any third-party entities, now or in the future, except as required by law or with your explicit consent.
